Product Warranty
At Café Coffee Machines, quality comes first. Our warranty ensures your coffee gear stays dependable, so you can focus on enjoying every cup.
What’s Covered
We cover any manufacturing defect in material or workmanship that appears during normal home use within the warranty period. Depending on the issue, we may repair, replace, or refund the item at our discretion.
What’s Not Covered
Our warranty does not apply to:
| Category | Example |
| Consumable items | Filters, cleaning tablets, descaling powder, gaskets, O-rings, water cartridges |
| Normal wear & tear parts | Burrs, seals, grinder hoppers, portafilter baskets, calibration adjustments |
| Performance factors | Espresso extraction speed, milk frothing quality, grind preferences |
| Improper use | Accidental damage, misuse, incorrect voltage, commercial or rental use, neglect of cleaning/maintenance |
| Altered or relocated products | Unauthorized repairs/modifications, or products purchased/used outside India |
⚠ Note: The taste, aroma, or texture of coffee is highly dependent on user technique and is not considered a defect.
Warranty Coverage
Duration: All eligible products are covered for 12 months from the date of purchase, unless otherwise stated.
Region: Warranty is applicable within India only.
Eligibility: Coverage applies to the original purchaser who presents a valid proof of purchase.
Warranty by Product Type
| Product Category | Warranty Period |
| Electrical equipment (espresso machines, grinders, electric kettles) | 12 Months |
| Non-electric tools (tampers, pitchers, mugs, etc.) | 12 Months |
| Consumables | Not Covered |
*Some electrical products may include an extended manufacturer warranty (up to 24 months). Where applicable, the longer duration mentioned on the product page applies.
Customer Responsibility
To keep your warranty valid, please:
Operate the product only as intended and as per the user manual.
Perform regular cleaning and maintenance (descaling, backflushing, burr cleaning, etc.).
Retain your purchase invoice/receipt for verification.
Limitation of Liability
Café Coffee Machines’ liability is limited strictly to the repair, replacement, or refund of defective products. We are not liable for any indirect or consequential damages
How to Make a Claim
Reach us at cafecoffeemachines@gmail.com or via our Whatsapp number.
Share your order ID, serial number (if applicable), photos/videos of the problem, and a short description.
Our support team will guide you through checks or troubleshooting.
If a manufacturing defect is confirmed, we will arrange a repair, replacement, or refund.
At Café Coffee Machines, quality comes first. Our warranty ensures your coffee gear stays dependable, so you can focus on enjoying every cup.
What’s Covered
We cover any manufacturing defect in material or workmanship that appears during normal home use within the warranty period. Depending on the issue, we may repair, replace, or refund the item at our discretion.
What’s Not Covered
Our warranty does not apply to:
⚠ Note: The taste, aroma, or texture of coffee is highly dependent on user technique and is not considered a defect.
Warranty Coverage
Duration: All eligible products are covered for 12 months from the date of purchase, unless otherwise stated.
Region: Warranty is applicable within India only.
Eligibility: Coverage applies to the original purchaser who presents a valid proof of purchase.
Warranty by Product Type
Some electrical products may include an extended manufacturer warranty (up to 24 months). Where applicable, the longer duration mentioned on the product page applies.
| Product Category | Warranty Period |
| Electrical equipment (espresso machines, grinders, electric kettles) |
12 months |
| Non-electric tools (tampers, pitchers, mugs, etc.) | 12 months |
| Consumables | Not Covered |
Customer Responsibility
To keep your warranty valid, please:
Operate the product only as intended and as per the user manual.
Perform regular cleaning and maintenance (descaling, backflushing, burr cleaning, etc.).
Retain your purchase invoice/receipt for verification.
Limitation of Liability
Cafe Coffee Machines’ liability is limited strictly to the repair, replacement, or refund of defective products. We are not liable for any indirect or consequential damages
How to Make a Claim
Reach us at cafecoffeemachines@gmail.com or via our WhatsApp number.
Share your order ID, serial number (if applicable), photos/videos of the problem, and a short description.
Our support team will guide you through checks or troubleshooting.
If a manufacturing defect is confirmed, we will arrange a repair, replacement, or refund.