Refund policy

 

At Cafe Coffee Machines, we stand by the quality of our products and want every purchase to meet your expectations. Our return and replacement policy covers the following situations:

·       Order Cancellation Before Dispatch: Orders may be cancelled before they are shipped. Please note, the processing fee will be deducted from the refund.

·       Unavailable or Out-of-Stock Items: If an item you paid for is found to be unavailable, we will promptly issue a 100% refund to avoid any inconvenience.

·       Incorrect Product Delivered: If you receive a product different from what you originally ordered, we will arrange for a replacement unit.

·       Product Damaged or Defective on Arrival: If your order arrives faulty or damaged, please inform us within 24 hours of delivery to be eligible for a replacement or refund. 

When Returns or Replacements Will Not Be Accepted

Please note that certain situations fall outside the scope of our return and exchange policy:

·       Used Consumables: Items such as filters or accessories that have already been installed or used cannot be returned.

·       Missing or Altered Identifiers: Products with removed, tampered, or missing serial numbers/UPC codes are not eligible.

·       Warranty Exclusions: Any issues or defects not covered under the manufacturer’s standard warranty will not qualify for return.

·       Digital Goods & Services: Purchases of non-physical items such as digital downloads or services are non-refundable.

·       Packaging & Completeness: Returns will not be accepted if the product is missing its original packaging, manuals, tags, or accessories.

·       Performance Preferences: Concerns related to individual usage (e.g., temperature retention, leak prevention, or other performance variations) are not considered defects.

·       Customer-Induced Damage: Products damaged due to mishandling, misuse, or improper installation will not be eligible.

·       Incidental Damage: Secondary damage resulting from a product malfunction is not covered.

·       Value-Added Services: Fees paid for add-ons like express shipping, personalization, or gift wrapping are non-refundable.